Eirich Machines Customer Support | EIRICH Parts & Service | APS Parts & Service

Spare parts, service, and refurbishment

Our Customer Support team offers an extensive service portfolio to support EIRICH and APS machinery and systems. All service technicians are direct employees of the company. You choose the level of service that matches the needs of your particular production assets. When you rely on parts and service provided by Eirich Machines, you enjoy peace of mind during the entire life of your equipment.

You concentrate on your business…. we will take care of everything else!

Original spare parts

Users rely on a dependable source of original spare parts and high-wear parts. We provide expert advice to help you get the most out of your machinery and production systems. It often only takes some minor tweaking to achieve major efficiency and cost improvements! So, no matter which component of your EIRICH or APS machine or system, be sure to choose Eirich Machines as your part supplier. Our original parts:

Always fit your machine or system "like a glove", which minimizes repair times and downtimes.
Are designed for a long service life and, therefore, are the best value when comparing the costs over the entire lifetime.
Ensure optimal value retention of your machines and systems.
Are predominantly manufactured in house.
Meet the highest quality standards.

Original spare parts supply - dependable spare parts logistics system

Our response times are very short, especially for spare parts orders that are placed at short notice
We provide express delivery service to production sites worldwide (depending on availability and country)

EIRICH wear protection

Depending on the product material and the degree of exposure to impact and abrasive strain, different wear protection types and methods will yield the best results.

Eirich has decades of experience in developing and implementing wear protection solutions.

As a customer, you benefit from this knowledge in many ways:

You will always receive the appropriate wear protection solution for your specific application
A very long service life is guaranteed
Downtimes and servicing times are drastically reduced
With EIRICH spare parts you will achieve unsurpassed cost efficiency calculated over the whole lifetime.

Mixing tool / beater

Depending on the application and on the product materials involved, different methods are applied to protect the beaters against wear.

The following types of wear protection are available:
• 4-layer armoring
• 4-layer armoring with end piece made of tungsten carbide
• Tungsten carbide plating
• Tungsten carbide plating with end piece made of tungsten carbide

The wear protection is a complete one-stop solution performed in the EIRICH workshops - the best guarantee for quality and safety.

Bottom / wall scraper

The bottom / wall scraper is an essential component for the proper functioning of the EIRICH mixer. Using original EIRICH parts insures the perfect fit for the greatest efficiency of the mixing process and the resulting product properties. Use of parts from other sources may cause severe functional impairment.

The high-wear zones of the bottom / wall scraper are either protected by armoring or tungsten carbide plating.

Wall and bottom

Available materials for the lining of wall and bottom:

High-grade steel
Multi-layer armor plate
Rubber / PU
Ceramics
Engineered plastic

The benefits to you:

Cost savings through reduced material consumption
Minimized maintenance
Longer service life compared to conventional designs

Service & maintenance

The Eirich Machines Customer Support team of highly-trained service professionals delivers effective support to help you maintain and optimize your production assets.

Staff comprised of mechanical and electrical know-how are ready to go for emergency repairs.
Service Technicians are ready for onsite engineered solution.
Machine inspections.
Onsite training

Onsite inspection procedure - Predictive service avoids unplanned downtime

The efficiency of today’s product assets is heavily dependent on availability and service life. Our service professionals can conduct ongoing monitoring and develop tailored, cost-optimized maintenance and repair plans to keep your system running and remain on spec.

Flyer EIRICH onsite inspection procedure Flyer APS onsite inspection procedure

Additional services

ECS Service Expert

Maintenance management made to measure

ServiceExpert ECS provides tailored software support for today’s maintenance strategies. The system is open: Machinery or system components of other manufacturers can be incorporated. You staff will not want to do without it.

Avoid unpleasant surprises by regularly checking the condition of your assets and performing maintenance as necessary. Your customers will notice the difference!

Condition monitoring

Always know the current condition of your production assets

Perform real-time repair and maintenance based on ongoing data analysis. Keep a watchful eye on vibration, wear and thermal stress.
Predictive assessment and maintenance maximize system availability.

Avoid unpleasant surprises by regularly checking the condition of your assets and performing maintenance as necessary. Your customers will notice the difference!

Training

Qualified staff focuses on the essentials

Qualified staff provides the best guarantee that your assets will be well looked after and that your team will quickly zero in on the source of the problem when unexpected situations arise. Eirich Machines offers on-site training for your staff.

Benefits:

Up-to--date skills of your personnel, e.g. in the handling of unscheduled machine down-times
Effective deployment of your machines and systems
Reduced induction times
Higher level of work safety

Refurbishment

Eirich has been in business since 1863 and has a wealth of experience based on thousands of projects completed worldwide. We take great pride in our ability to breathe new life into old blenders / mixers and peripheral material processing equipment. We refurbish your worn-out and outdated blending and mixing equipment to meet the specifications and demands of any project. Our refurbishment service is for APS and EIRICH (R/D Series) equipment, and it ensures to get your mixer/blender back to OEM-designed performance and maximum efficiency.

Our capabilities

Replacement of original parts, or upgraded parts
Exterior or internal polishing, and exterior coatings
In-house engineering utilizing world-class 3D software
In-house testing of critical components (e.g., shaft straightness and dye penetrant tests, discharge gate functionality/sealing, electrical function of motors)